+420 724 374 127(Mon-Fri 11-13 and 14-18, Sat 11-13)
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All about shopping

Delivery and payment

We offer reliable delivery of musical instruments and accessories throughout the Czech Republic, Slovakia and the European Union countries(except Canary Islands, Madeira and Overseas).

Choose the destination and preferred payment method during checkout. The available delivery and payment options, including any applicable costs, will be displayed before you complete your order.

We currently do not offer delivery outside the European Union.

DHL delivery

After your order has been dispatched, you will receive a confirmation email containing the PPL tracking number which collect the parcels within Czechia and provide DHL tracking number once transferred.

You can use this number on the DHL website to follow the delivery status of your parcel. Please ensure that your delivery address, email address and telephone number are correct so that DHL can contact you if necessary.

For large, heavy or particularly fragile products, special delivery conditions may apply. If we need additional information before dispatch, we will contact you.

Delivery in the Czech Republic

Orders are dispatched as quickly as possible from our warehouse. In-stock products are usually delivered the next working day, depending on the selected carrier and the time the order is placed.

For large, heavy or particularly fragile products, delivery conditions may differ. If necessary, we will contact you before dispatch.

Delivery to Slovakia

We deliver orders to Slovakia using reliable transport services. Delivery charges and the estimated delivery time are shown during checkout.

Please make sure that your delivery address and telephone number are correct so that the carrier can contact you if necessary.

Delivery throughout Europe

We can arrange delivery to other European countries. The available delivery method and price depend on the destination, parcel size, weight and type of goods.

If your country is not available during checkout, please contact us before placing your order. We will be happy to check the delivery options.

Payment methods

The payment methods available for your order are displayed during checkout. Depending on the order and destination, these may include:

  • Online card payment.

  • Bank transfer.

  • Cash on delivery, where available.

  • Other payment methods shown in the checkout process.

For high-value instruments or special orders, we may contact you to confirm the order and payment details.

Delivery

We deliver orders to countries within the European Union using DHL except Canary Islands, Madeira and Overseas territories.

Delivery costs and the estimated delivery time depend on the destination, parcel size, weight and type of goods. The available delivery option and final shipping price will be shown during checkout.

We currently do not offer delivery outside the European Union.

DHL delivery

After your order has been dispatched, you will receive a confirmation email containing the PPL tracking number which collect the parcels within Czechia and provide DHL tracking number once transferred.

You can use this number on the DHL website to follow the delivery status of your parcel. Please ensure that your delivery address, email address and telephone number are correct so that DHL can contact you if necessary.

For large, heavy or particularly fragile products, special delivery conditions may apply. If we need additional information before dispatch, we will contact you.

Cancelling an order

If you wish to cancel an order, contact us as soon as possible and provide your order number.

We will try to stop the order before it is dispatched. If the parcel has already been shipped, cancellation may no longer be possible and the return procedure may apply.

Complaints and returns

If a product arrives damaged, is incomplete or does not work correctly, please contact us without unnecessary delay.

Describe the problem clearly and, where appropriate, include photographs or a short video. This helps us assess the situation and arrange the fastest possible solution.

Depending on the circumstances, we may arrange repair, replacement, a refund or another appropriate solution in accordance with the applicable terms and conditions.

Delivery problems

If your parcel arrives visibly damaged, please photograph the packaging before opening it and report the damage to DHL whenever possible. Keep all packaging materials and contact us promptly.

If the product inside is damaged, incomplete or defective, please send us:

  • Your order number.

  • A description of the problem.

  • Photographs of the parcel, packaging and product.

  • The DHL damage report, if available.

We will assess the situation and arrange an appropriate solution in accordance with our Terms and Conditions.

Terms and conditions

All purchases are governed by our current Terms and Conditions. They contain important information about ordering, payment, delivery, returns, complaints, warranties and other contractual matters.

Please read the Terms and Conditions before completing your purchase.

Visit our Prague store

You are welcome to visit the Rockster Music store in Prague, where you can discuss your requirements with our team and, where available, see selected instruments and equipment in person.

Email: rockster@rockster.cz
Telephone: +420 257 224 983
Mobile: +420 724 374 127

Opening hours: Monday–Friday, 11:00–13:00 and 14:00–18:00; Saturday, 11:00–13:00.

Contact us

If you need advice before purchasing, help choosing the right product or information about an existing order, please contact us:

Rockster Music
Prague, Czech Republic
Email: rockster@rockster.cz
Phone: +420 257 224 983
Mobile: +420 724 374 127

We are happy to help you find the right instrument, accessory or audio product for your needs.